{"id":12603,"date":"2025-03-03T15:48:21","date_gmt":"2025-03-03T14:48:21","guid":{"rendered":"https:\/\/bahnhof.fi\/yksityisille\/kundservice-privat\/"},"modified":"2026-04-28T12:37:14","modified_gmt":"2026-04-28T10:37:14","slug":"support","status":"publish","type":"page","link":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/","title":{"rendered":"Kundservice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12603\" class=\"elementor elementor-12603 elementor-1327\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d4e80e e-flex e-con-boxed e-con e-parent\" data-id=\"2d4e80e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-888a1c2 elementor-widget elementor-widget-heading\" data-id=\"888a1c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Beh\u00f6ver du hj\u00e4lp med ditt bredband?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25c9050 elementor-widget elementor-widget-html\" data-id=\"25c9050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style> \n    #search-container { \n        max-width: 860px; \n        margin: 0 auto; \n        padding: 10px; \n    } \n    \n    #search-input { \n        width: 100%; \n        padding: 12px 15px 12px 25px; \n        border: 2px solid rgb(234, 96, 10); \n        border-radius: 25px; \n        box-shadow: 0 2px 5px rgba(0, 0, 0, 0.2); \n        font-size: 18px; \n        background: url('data:image\/svg+xml;utf8,<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"%23ea6010\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"\/><\/svg>') no-repeat 800px center \/ 20px 20px; \n        color: #333; \n        background-color: #fff; \n    } \n    \n    #search-container, \n    #results-container { \n        max-width: 860px; \n        margin: 0 auto; \n        padding: 10px; \n    } \n    \n    #search-results { \n        max-width: 860px; \n        margin: 0 auto; \n        padding: 0px; \n        border: 1px solid #ccc; \n        border-radius: 0px; \n        box-shadow: 0px; \n        display: none; \n    } \n    \n    .search-result-link { \n        display: block; \n        background: #fff; \n        border-radius: 0px; \n        box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); \n        padding: 15px 15px; \n        margin-bottom: 0px; \n        text-decoration: none; \n        color: #333; \n        transition: box-shadow 0.3s ease, transform 0.3s ease; \n        cursor: pointer;\n    } \n    \n    .search-result-link:hover { \n        background: #E7F7F9; \n    } \n    \n    .search-result-link.title-result { \n        font-weight: bold; \n    }\n<\/style><div id=\"search-container\"><input type=\"text\" id=\"search-input\" placeholder=\"Etsi usein kysytyist\u00e4 kysymyksist\u00e4\"><\/div><div id=\"results-container\"><div id=\"search-results\"><\/div><\/div><script src=\"https:\/\/cdn.jsdelivr.net\/npm\/fuse.js@6.4.6\/dist\/fuse.min.js\"><\/script><script>document.addEventListener(\"DOMContentLoaded\", function() {\n        var fuse;\n        var accordionItems = Array.from(document.querySelectorAll('.eael-accordion-list')).map(function(item) {\n            return {\n                title: item.querySelector('.elementor-tab-title').textContent.trim(),\n                content: item.querySelector('.eael-accordion-content').textContent.trim(),\n                element: item\n            };\n        });\n\n        \/\/ Kontrollera om accordionItems hittas korrekt\n        if (accordionItems.length === 0) {\n            console.error(\"Inga accordion-element hittades.\");\n            return;\n        }\n\n        var options = {\n            includeScore: true,\n            keys: ['title', 'content'],\n            threshold: 0.4 \/\/ S\u00e4nkning f\u00f6r b\u00e4ttre matchning\n        };\n\n        fuse = new Fuse(accordionItems, options);\n\n        \/\/ Lyssna p\u00e5 anv\u00e4ndarens tangenttryckningar i s\u00f6kf\u00e4ltet\n        document.getElementById('search-input').addEventListener('keyup', function() {\n            var resultsContainer = document.getElementById('search-results');\n            var filter = this.value.trim();\n            resultsContainer.innerHTML = '';\n\n            if (filter.length >= 3) {\n                var results = fuse.search(filter).slice(0, 10); \/\/ Begr\u00e4nsa till max 10 resultat\n\n                results.forEach(function(result) {\n                    addResultLink(result.item.title, result.item);\n                });\n\n                function addResultLink(title, item) {\n                    var resultLink = document.createElement('div');\n                    resultLink.textContent = title;\n                    resultLink.classList.add('search-result-link');\n                    resultLink.addEventListener('click', function() {\n                        scrollToAccordion(item);\n                    });\n                    resultsContainer.appendChild(resultLink);\n                }\n\n                resultsContainer.style.display = results.length > 0 ? 'block' : 'none';\n            } else {\n                resultsContainer.style.display = 'none';\n            }\n        });\n\n        \/\/ Funktion f\u00f6r att scrolla till och aktivera accordion-tabben\n        function scrollToAccordion(item) {\n            var targetTitle = item.element.querySelector('.elementor-tab-title');\n            if (targetTitle) {\n                targetTitle.scrollIntoView({ behavior: 'smooth', block: 'start' });\n                setTimeout(function() {\n                    targetTitle.click(); \/\/ Klick f\u00f6r att aktivera accordion-tabben\n                }, 300);\n            } else {\n                console.error(\"Kunde inte hitta accordion-tabben.\");\n            }\n        }\n    });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5bb1a4 elementor-widget elementor-widget-html\" data-id=\"f5bb1a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script> \r\njQuery(document).ready(function($) { \r\nvar delay = 100; setTimeout(function() { \r\n$('.elementor-tab-title').removeClass('elementor-active');\r\n $('.elementor-tab-content').css('display', 'none'); }, delay); \r\n}); \r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30d310e e-grid e-con-boxed e-con e-parent\" data-id=\"30d310e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f12a2f8 e-con-full e-flex e-con e-child\" data-id=\"f12a2f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7473496 elementor-widget elementor-widget-image\" data-id=\"7473496\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bahnhof.fi\/kundservice\/driftinfo\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"70\" height=\"60\" src=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/maintenance-icon.svg\" class=\"elementor-animation-grow attachment-full size-full wp-image-12449\" alt=\"Maintenance Icon\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17199f2 elementor-widget elementor-widget-heading\" data-id=\"17199f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/bahnhof.fi\/kundservice\/driftinfo\">Driftinfo<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-550f466 e-con-full e-flex e-con e-child\" data-id=\"550f466\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3885fe elementor-widget elementor-widget-image\" data-id=\"b3885fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#kundservice-FAQ-internet\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"70\" height=\"60\" src=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/internet-icon.svg\" class=\"elementor-animation-grow attachment-full size-full wp-image-12453\" alt=\"Internet Icon\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f98df1 elementor-widget elementor-widget-heading\" data-id=\"6f98df1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#kundservice-FAQ-internet\">Bredband<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2dfd9fe e-con-full e-flex e-con e-child\" data-id=\"2dfd9fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e764c elementor-widget elementor-widget-image\" data-id=\"24e764c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#kundservice-FAQ-wifi\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"70\" height=\"60\" src=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/wifi-icon.svg\" class=\"elementor-animation-grow attachment-full size-full wp-image-12457\" alt=\"WiFi Icon\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a98d9 elementor-widget elementor-widget-heading\" data-id=\"c1a98d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#kundservice-FAQ-wifi\">WiFi<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-bd604b9 e-con-full e-flex e-con e-child\" data-id=\"bd604b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-243f63e elementor-widget elementor-widget-image\" data-id=\"243f63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#kundservice-FAQ-kontakt\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/kontakt-icon-2.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-12465\" alt=\"Kontakt Icon\" srcset=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/kontakt-icon-2.png 512w, https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/kontakt-icon-2-300x300.png 300w, https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/kontakt-icon-2-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa1fe elementor-widget elementor-widget-heading\" data-id=\"6dfa1fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#kundservice-FAQ-kontakt\">Kontakt\n<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-223ac5f e-flex e-con-boxed e-con e-parent\" data-id=\"223ac5f\" data-element_type=\"container\" data-e-type=\"container\" id=\"kundservice-FAQ-internet\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b370ff elementor-widget elementor-widget-heading\" data-id=\"0b370ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bredband<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aaf28e elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5aaf28e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5aaf28e\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5aaf28e\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kom-igng-med-ditt-bredband\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9501\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kom ig\u00e5ng med ditt bredband<\/h2><\/div><div id=\"elementor-tab-content-9501\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"kom-igng-med-ditt-bredband\"><ul>\n<li><a href=\"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/zyxel-ee3301-installationsguide\/\" target=\"_blank\" rel=\"noopener\">Zyxel EE3301 Installationsguide<\/a><\/li>\n<li><a href=\"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/zyxel-ee5301-installationsguide\/\" target=\"_blank\" rel=\"noopener\">Zyxel EE5301 Installationsguide<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vilken-hastighet-ska-jag-vlja\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9502\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vilken hastighet ska jag v\u00e4lja?<\/h2><\/div><div id=\"elementor-tab-content-9502\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"vilken-hastighet-ska-jag-vlja\"><p><strong>10\u2013100 Mbit\/s<\/strong>: F\u00f6r grundl\u00e4ggande anv\u00e4ndning. Du kan surfa p\u00e5 webben, skicka e-post, betala r\u00e4kningar och titta p\u00e5 enstaka videor. <\/p>\n<p><strong>100-500 Mbit\/s<\/strong>: Suoratoistat usein HD-sis\u00e4lt\u00f6\u00e4 usemmilla laitteilla ja haluat pelata verkkopelej\u00e4 ilman viiveit\u00e4.<\/p>\n<p><strong>500\u20131000 Mbit\/s<\/strong>: F\u00f6r dig som vill ha en blixtsnabb anslutning och har flera anv\u00e4ndare i hush\u00e5llet som delar samma uppkoppling. Ett perfekt val \u00e4ven f\u00f6r kr\u00e4vande distansarbete! <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-ndra-hastighetbrbr\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9503\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag \u00e4ndra hastighet?<br><br><\/h2><\/div><div id=\"elementor-tab-content-9503\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"kan-jag-ndra-hastighetbrbr\"><p>Ja, du kan ringa oss p\u00e5 <strong>09 424 55 555<\/strong> s\u00e5 hj\u00e4lper vi dig.<\/p>\n<p>Oftast kan vi \u00e4ndra hastigheten omedelbart, men f\u00f6r vissa n\u00e4tverkskunder kan det ta 1\u20135 arbetsdagar.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vad-ska-jag-gra-om-mitt-bredband-inte-fungerar\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9504\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vad ska jag g\u00f6ra om mitt bredband inte fungerar?<\/h2><\/div><div id=\"elementor-tab-content-9504\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"vad-ska-jag-gra-om-mitt-bredband-inte-fungerar\"><p>F\u00f6rs\u00f6k f\u00f6rst att starta om din router, d\u00e5 detta ofta l\u00f6ser de vanligaste problemen.<\/p>\n<ul>\n<li>St\u00e4ng av routern med str\u00f6mbrytaren (on\/off-knappen).<\/li>\n<li>V\u00e4nta i cirka 20 sekunder.<\/li>\n<li>Starta den igen med str\u00f6mbrytaren.<\/li>\n<\/ul>\n<p>Om detta inte hj\u00e4lper kan du ringa oss p\u00e5 <strong>09 424 55 555<\/strong> eller kontakta oss via kontaktformul\u00e4ret p\u00e5 bahnhof.fi.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-flytta-med-mitt-bredband-till-en-ny-adress\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9505\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag flytta med mitt bredband till en ny adress?<\/h2><\/div><div id=\"elementor-tab-content-9505\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"kan-jag-flytta-med-mitt-bredband-till-en-ny-adress\"><p>Du kan oftast flytta din bredbandsanslutning till din nya adress.<\/p>\n<p>V\u00e4nligen meddela oss om eventuella \u00e4ndringar genom att ringa oss p\u00e5 <strong>09 424 55 555<\/strong>. <\/p>\n<p>Om tj\u00e4nsten inte kan flyttas av tekniska sk\u00e4l har du \u00e4nd\u00e5 m\u00f6jlighet att \u00f6verl\u00e5ta den till den nya boende.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"varfr-r-totalsumman-p-min-frsta-faktura-hgre-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9506\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Varf\u00f6r \u00e4r totalsumman p\u00e5 min f\u00f6rsta faktura h\u00f6gre? <\/h2><\/div><div id=\"elementor-tab-content-9506\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"varfr-r-totalsumman-p-min-frsta-faktura-hgre-\"><p>Vi fakturerar v\u00e5ra tj\u00e4nster i f\u00f6rskott. Din f\u00f6rsta faktura t\u00e4cker perioden fr\u00e5n startdatumet f\u00f6r din tj\u00e4nst till slutet av f\u00f6ljande m\u00e5nad. <\/p>\n<p>P\u00e5 din faktura kan du se en detaljerad specifikation \u00f6ver vilken period den avser.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"information-om-ip-adresser\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-9507\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Information om IP-adresser<\/h2><\/div><div id=\"elementor-tab-content-9507\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"information-om-ip-adresser\"><p>En IP-adress \u00e4r ett unikt nummer som identifierar enheter p\u00e5 internet (till exempel din router).<\/p>\n<p>Det finns tv\u00e5 typer av IP-adresser: Den \u00e4ldre IPv4, som har anv\u00e4nts l\u00e4ngst, h\u00e5ller gradvis p\u00e5 att ers\u00e4ttas av den nyare IPv6.<\/p>\n<p>En IPv4-adress ser exempelvis ut s\u00e5 h\u00e4r: 100.64.123.45.<\/p>\n<p>Vanligtvis beh\u00f6ver du inte t\u00e4nka p\u00e5 vilken typ av IP-adress du har.<\/p>\n<p>En offentlig IP-adress \u00e4r en adress som kan n\u00e5s fr\u00e5n hela internet. Du kan beh\u00f6va en s\u00e5dan om du har enheter hemma som du vill komma \u00e5t utanf\u00f6r ditt n\u00e4tverk. Till exempel kan du ha en webbkamera som du vill anv\u00e4nda via din mobil n\u00e4r du inte \u00e4r hemma.  <\/p>\n<p>Offentliga IP-adresser b\u00f6rjar aldrig med siffran 100, utan ser exempelvis ut s\u00e5 h\u00e4r: 213.80.98.5.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-f-en-publik-ip-adress\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-9508\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag f\u00e5 en publik IP-adress?<\/h2><\/div><div id=\"elementor-tab-content-9508\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"kan-jag-f-en-publik-ip-adress\"><p>En offentlig IP-adress \u00e4r en adress som kan n\u00e5s fr\u00e5n var som helst p\u00e5 internet. Du kan beh\u00f6va en om du har enheter som du vill komma \u00e5t utanf\u00f6r ditt hem. Du kanske har en webbkamera hemma som du beh\u00f6ver komma \u00e5t fr\u00e5n din telefon n\u00e4r du \u00e4r borta fr\u00e5n hemmet. Om du har en IPv6-adress beh\u00f6ver du aldrig en offentlig IP-adress.<\/p>\n<p>Offentliga IP-adresser b\u00f6rjar aldrig med siffran 100, utan kan ist\u00e4llet se ut s\u00e5 h\u00e4r: 213.80.98.5.<\/p>\n<ul>\n<li><a href=\"https:\/\/bahnhof.fi\/privat\/support\/tilaa-julkinen-ip\/\">Du kan best\u00e4lla en offentlig IP-adress f\u00f6r din internetanslutning h\u00e4r<\/a>.<\/li>\n<li><a href=\"https:\/\/bahnhof.fi\/privat\/support\/loyda-ip-ja-mac-osoitteesi\/\">Du kan l\u00e4sa mer om IP-adresser h\u00e4r<\/a>.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-verlta-min-tjnst-till-en-annan-person\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-9509\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag \u00f6verl\u00e5ta min tj\u00e4nst till en annan person?<\/h2><\/div><div id=\"elementor-tab-content-9509\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"kan-jag-verlta-min-tjnst-till-en-annan-person\"><p>N\u00e4r du flyttar kan du oftast \u00f6verl\u00e5ta ditt bredbandsabonnemang till den person som flyttar in p\u00e5 din adress.<\/p>\n<p>Den person som tar \u00f6ver tj\u00e4nsten m\u00e5ste vara minst 18 \u00e5r gammal. Vi g\u00f6r \u00e4ven en kreditkontroll p\u00e5 den nya kunden. <\/p>\n<p>\u00c4garbytet kostar 25 \u20ac, och avgiften betalas av den nya kunden. <\/p>\n<p>Vid \u00e4garbytet \u00f6verf\u00f6rs \u00e4ven eventuella till\u00e4ggstj\u00e4nster.<\/p>\n<p><a href=\"https:\/\/bahnhof.fi\/privat\/support\/palvelun-siirto\/\">Du kan skicka in en beg\u00e4ran om \u00e4garbyte h\u00e4r<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-45ad0be e-flex e-con-boxed e-con e-parent\" data-id=\"45ad0be\" data-element_type=\"container\" data-e-type=\"container\" id=\"kundservice-FAQ-wifi\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8dc84c elementor-widget elementor-widget-heading\" data-id=\"a8dc84c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WiFi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98eb08 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"a98eb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-a98eb08\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"a98eb08\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"hur-ansluter-jag-till-wifi\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1771\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Hur ansluter jag till WiFi?<\/h2><\/div><div id=\"elementor-tab-content-1771\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"hur-ansluter-jag-till-wifi\"><p>Vi levererar internet via fiber till din fiberterminal (\u00e4ven kallad fiberomvandlare eller CPE). Du kan ansluta den direkt till din dator med en n\u00e4tverkskabel.<\/p>\n<p>Du beh\u00f6ver en tr\u00e5dl\u00f6s router om du vill ansluta flera enheter via WiFi. Du kan ocks\u00e5 ansluta flera enheter direkt till routern med en n\u00e4tverkskabel, till exempel en TV eller spelkonsol. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vilken-router-ska-jag-vlja\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1772\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vilken router ska jag v\u00e4lja?<\/h2><\/div><div id=\"elementor-tab-content-1772\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"vilken-router-ska-jag-vlja\"><p>Vi s\u00e4ljer kraftfulla och h\u00f6gkvalitativa routrar som klarar hastigheter upp till 1 000 Mbit\/s och som st\u00f6der b\u00e5de 2,4 GHz- och 5 GHz-band.<\/p>\n<p>F\u00f6r dig som anv\u00e4nder GlobalConnects \u00f6ppna n\u00e4t erbjuder vi dessutom en router anpassad f\u00f6r bredbandshastigheter p\u00e5 5 eller 8 Gbit\/s. <\/p>\n<p>F\u00f6rdelen med att k\u00f6pa routern direkt fr\u00e5n oss \u00e4r att du f\u00e5r allt fr\u00e5n samma st\u00e4lle. Om du n\u00e5gon g\u00e5ng skulle f\u00e5 problem med din uppkoppling hj\u00e4lper vi dig inte bara med sj\u00e4lva bredbandsanslutningen, utan \u00e4ven med fr\u00e5gor som r\u00f6r routern. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"var-ska-jag-placera-min-router\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1773\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Var ska jag placera min router?<\/h2><\/div><div id=\"elementor-tab-content-1773\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"var-ska-jag-placera-min-router\"><p>F\u00f6r att f\u00e5 ett s\u00e5 snabbt och stabilt n\u00e4tverk som m\u00f6jligt \u00e4r det mycket viktigt var du placerar din router.<\/p>\n<p>T\u00e4nk p\u00e5 f\u00f6ljande:<\/p>\n<ul>\n<li>Placera den s\u00e5 centralt som m\u00f6jligt i huset\/l\u00e4genheten eller n\u00e4ra platsen d\u00e4r du anv\u00e4nder internet, till exempel ett arbetsrum.<\/li>\n<li>Placera den p\u00e5 en \u00f6ppen plats utan stora hinder eller tjocka v\u00e4ggar.<\/li>\n<li>Helst p\u00e5 en s\u00e5 h\u00f6g plats som m\u00f6jligt, till exempel p\u00e5 ett bord eller en hylla.<\/li>\n<\/ul>\n<p>F\u00f6rutom placeringen av routern finns det andra faktorer som kan p\u00e5verka r\u00e4ckvidden och hastigheten p\u00e5 ditt tr\u00e5dl\u00f6sa n\u00e4tverk.<\/p>\n<ul>\n<li>Andra elektroniska enheter, som hush\u00e5llsapparater, tr\u00e5dl\u00f6sa h\u00f6gtalare och TV-apparater.<\/li>\n<li>I flerfamiljshus och st\u00f6rre f\u00f6retagsbyggnader kan andra routrar st\u00f6ra och f\u00f6rs\u00e4mra din tr\u00e5dl\u00f6sa n\u00e4tverksanslutning.<\/li>\n<\/ul>\n<p>Om du anv\u00e4nder din anslutning i en stor l\u00e4genhet\/fastighet eller om routern \u00e4r g\u00f6md, kan det h\u00e4nda att en enda router inte r\u00e4cker f\u00f6r att stabilt sprida signalen \u00f6verallt. Du kan beh\u00f6va ytterligare enheter f\u00f6r att s\u00e4kerst\u00e4lla en b\u00e4ttre anslutning. <\/p>\n<p>I vissa hus kan fibern vara installerad p\u00e5 en plats d\u00e4r internet inte anv\u00e4nds, till exempel i k\u00e4llaren. I s\u00e5 fall beh\u00f6ver du en l\u00e4ngre n\u00e4tverkskabel f\u00f6r att kunna placera routern p\u00e5 en mer l\u00e4mplig plats. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"r-en-router-tillrcklig\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1774\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">\u00c4r en router tillr\u00e4cklig?<\/h2><\/div><div id=\"elementor-tab-content-1774\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"r-en-router-tillrcklig\"><p>Om du anv\u00e4nder din anslutning i en stor l\u00e4genhet\/fastighet kan en enda router inte vara tillr\u00e4cklig f\u00f6r att sprida den tr\u00e5dl\u00f6sa signalen \u00f6ver hela omr\u00e5det.<\/p>\n<h4>WiFi-extender<\/h4>\n<p>En WiFi-extender \u00e4r en enhet som f\u00f6rl\u00e4nger r\u00e4ckvidden f\u00f6r ditt tr\u00e5dl\u00f6sa n\u00e4tverk. Enheten tar emot den tr\u00e5dl\u00f6sa signalen fr\u00e5n ditt n\u00e4tverk och vidarebefordrar den, vilket ger en st\u00f6rre t\u00e4ckning f\u00f6r ditt n\u00e4tverk. Extenders \u00e4r enkla att anv\u00e4nda, men eftersom de arbetar tr\u00e5dl\u00f6st kan hastigheten ibland minska.  <\/p>\n<h4>Mesh-n\u00e4tverk<\/h4>\n<p>Mesh-n\u00e4tverk \u00e4r ett annat s\u00e4tt att ut\u00f6ka r\u00e4ckvidden f\u00f6r ditt tr\u00e5dl\u00f6sa n\u00e4tverk. Till skillnad fr\u00e5n en extender, d\u00e4r signalen skickas tr\u00e5dl\u00f6st, \u00e4r accesspunkterna i ett mesh-n\u00e4tverk anslutna till routern via n\u00e4tverkskablar och skickar tr\u00e5dl\u00f6sa signaler d\u00e4r de \u00e4r placerade. P\u00e5 s\u00e5 s\u00e4tt f\u00e5r du en st\u00f6rre r\u00e4ckvidd f\u00f6r ditt tr\u00e5dl\u00f6sa n\u00e4tverk. Eftersom accesspunkterna \u00e4r direkt anslutna via kabel p\u00e5verkas inte hastigheten p\u00e5 samma s\u00e4tt som med en WiFi-extender.   <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vilket-wifi-ntverk-ska-jag-vlja\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1775\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vilket WiFi-n\u00e4tverk ska jag v\u00e4lja?<\/h2><\/div><div id=\"elementor-tab-content-1775\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"vilket-wifi-ntverk-ska-jag-vlja\"><p>De flesta routrar p\u00e5 marknaden kan s\u00e4nda tr\u00e5dl\u00f6sa n\u00e4tverk p\u00e5 tv\u00e5 olika frekvensband \u2013 2,4 GHz och 5 GHz. N\u00e4r du ansluter till ett tr\u00e5dl\u00f6st n\u00e4tverk brukar n\u00e4tverksnamnet (SSID) visa om det \u00e4r 2,4 GHz eller 5 GHz. Om det inte st\u00e5r n\u00e5gon siffra, \u00e4r anslutningen vanligtvis 2,4 GHz.  <\/p>\n<p>Frekvensbandens egenskaper p\u00e5verkas av flera faktorer, s\u00e5 du b\u00f6r kontrollera vilket som passar b\u00e4st f\u00f6r dina behov och anv\u00e4ndningsomr\u00e5de. F\u00f6renklat kan man s\u00e4ga att 5 GHz har h\u00f6gre kapacitet f\u00f6r snabbare hastigheter, medan 2,4 GHz har en st\u00f6rre r\u00e4ckvidd. <\/p>\n<p>Om du har smarta enheter i ditt hem som styrs via mobila enheter, m\u00e5ste alla enheter kopplas till samma tr\u00e5dl\u00f6sa n\u00e4tverk.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"hur-mnga-enheter-kan-mitt-trdlsa-ntverk-stdja\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1776\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Hur m\u00e5nga enheter kan mitt tr\u00e5dl\u00f6sa n\u00e4tverk st\u00f6dja?<\/h2><\/div><div id=\"elementor-tab-content-1776\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"hur-mnga-enheter-kan-mitt-trdlsa-ntverk-stdja\"><p>N\u00e4r du ansluter via ett tr\u00e5dl\u00f6st n\u00e4tverk \u00e4r antalet enheter som \u00e4r anslutna samtidigt avg\u00f6rande. Antalet anslutna enheter och anv\u00e4ndare p\u00e5verkar b\u00e5de r\u00e4ckvidden och hastigheten p\u00e5 det tr\u00e5dl\u00f6sa n\u00e4tverket. <\/p>\n<p>Det g\u00e5r inte att s\u00e4ga exakt hur m\u00e5nga enheter som kan vara anslutna till det tr\u00e5dl\u00f6sa n\u00e4tverket samtidigt. Detta beror p\u00e5 anv\u00e4ndningen och kan avg\u00f6ras genom att testa i praktiken. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0cc7519 e-flex e-con-boxed e-con e-parent\" data-id=\"0cc7519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53568ae elementor-widget elementor-widget-heading\" data-id=\"53568ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fakturering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b52181d elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"b52181d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-b52181d\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"b52181d\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-vlja-min-faktureringsperiod-sjlv\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1891\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag v\u00e4lja min faktureringsperiod sj\u00e4lv?<\/h2><\/div><div id=\"elementor-tab-content-1891\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"kan-jag-vlja-min-faktureringsperiod-sjlv\"><p>Ja, du kan enkelt \u00e4ndra din faktureringsperiod via <a href=\"https:\/\/bahnhof.fi\/omatsivut\/\">Mina sidor<\/a>. Faktureringen kan vara m\u00e5nadsvis eller var tredje m\u00e5nad.  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-f-en-pappersfaktura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1892\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag f\u00e5 en pappersfaktura?<\/h2><\/div><div id=\"elementor-tab-content-1892\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"kan-jag-f-en-pappersfaktura\"><p>Du kan f\u00e5 en pappersfaktura, men vi l\u00e4gger till en faktureringsavgift p\u00e5 fem (5) euro p\u00e5 fakturan. Du kan beg\u00e4ra en pappersfaktura genom att ringa v\u00e5r kundtj\u00e4nst p\u00e5 <strong>09 424 55 555<\/strong>.  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-betala-med-e-faktura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1893\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag betala med e-faktura?<\/h2><\/div><div id=\"elementor-tab-content-1893\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"kan-jag-betala-med-e-faktura\"><p>Ja, du kan aktivera din e-faktura i din internetbank.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"kan-jag-f-ersttning-om-mitt-bredband-inte-fungerar\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1894\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Kan jag f\u00e5 ers\u00e4ttning om mitt bredband inte fungerar?<\/h2><\/div><div id=\"elementor-tab-content-1894\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"kan-jag-f-ersttning-om-mitt-bredband-inte-fungerar\"><p>Om felet beror p\u00e5 Bahnhof eller v\u00e5ra samarbetspartners har du r\u00e4tt till ers\u00e4ttning.<\/p>\n<p>Ers\u00e4ttningen baseras p\u00e5 priset f\u00f6r din tj\u00e4nst och hur l\u00e4nge din tj\u00e4nst har varit otillg\u00e4nglig.<\/p>\n<p>F\u00f6r hj\u00e4lp med ers\u00e4ttningsfr\u00e5gor, ring oss p\u00e5 <strong>09 424 55 555<\/strong> eller skriv till oss via kontaktformul\u00e4ret.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vad-ska-jag-gra-om-jag-har-gjort-en-felaktig-betalning\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1895\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vad ska jag g\u00f6ra om jag har gjort en felaktig betalning?<\/h2><\/div><div id=\"elementor-tab-content-1895\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"vad-ska-jag-gra-om-jag-har-gjort-en-felaktig-betalning\"><p>Vi kommer att \u00e5terbetala eventuell \u00f6verbetalning s\u00e5 snart som m\u00f6jligt.<\/p>\n<p>Om du har gjort en felaktig betalning kan du ringa oss p\u00e5 <strong>09 424 55 555<\/strong> eller skriva till oss via kontaktformul\u00e4ret.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"varfr-r-totalsumman-p-min-frsta-faktura-hgre\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1896\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Varf\u00f6r \u00e4r totalsumman p\u00e5 min f\u00f6rsta faktura h\u00f6gre?<\/h2><\/div><div id=\"elementor-tab-content-1896\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"varfr-r-totalsumman-p-min-frsta-faktura-hgre\"><p>Vi fakturerar v\u00e5ra tj\u00e4nster i f\u00f6rskott. Din f\u00f6rsta faktura t\u00e4cker perioden fr\u00e5n startdatumet f\u00f6r din tj\u00e4nst till slutet av n\u00e4sta m\u00e5nad. D\u00e4rf\u00f6r kommer den f\u00f6rsta fakturan att vara h\u00f6gre \u00e4n den vanliga m\u00e5nadsavgiften.  <\/p>\n<p>P\u00e5 din faktura kan du se en detaljerad specifikation av den fakturerade perioden.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"var-kan-jag-hitta-villkoren-fr-mina-tjnster\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1897\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Var kan jag hitta villkoren f\u00f6r mina tj\u00e4nster?<\/h2><\/div><div id=\"elementor-tab-content-1897\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"var-kan-jag-hitta-villkoren-fr-mina-tjnster\"><p><a href=\"https:\/\/bahnhof.fi\/sv\/villkor\/\">Du hittar v\u00e5ra anv\u00e4ndarvillkor h\u00e4r<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vad-ska-jag-gra-om-jag-inte-har-ftt-min-faktura-via-e-post\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1898\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Vad ska jag g\u00f6ra om jag inte har f\u00e5tt min faktura via e-post?<\/h2><\/div><div id=\"elementor-tab-content-1898\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"vad-ska-jag-gra-om-jag-inte-har-ftt-min-faktura-via-e-post\"><ul>\n<li>Kontrollera stavningen p\u00e5 den e-postadress du har registrerat hos oss genom att logga in p\u00e5 Mina sidor.<\/li>\n<li>Kontrollera din e-posts skr\u00e4ppostmapp.<\/li>\n<li>L\u00e4gg vid behov till \u201d@bahnhof.se\u201d, \u201d@bahnhof.fi\u201d och \u201d@bahnhof.net\u201d i din lista \u00f6ver s\u00e4kra avs\u00e4ndare f\u00f6r att s\u00e4kerst\u00e4lla att framtida fakturor kommer fram.<\/li>\n<\/ul>\n<p>Om den e-postadress du har angett \u00e4r felaktig, kommer vi att skicka fakturan per post. I s\u00e5 fall kan en fakturaavgift tillkomma. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"varfr-har-jag-ftt-en-pminnelse-men-inte-den-ursprungliga-fakturan\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1899\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h2 class=\"eael-accordion-tab-title\">Varf\u00f6r har jag f\u00e5tt en p\u00e5minnelse men inte den ursprungliga fakturan?<\/h2><\/div><div id=\"elementor-tab-content-1899\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"varfr-har-jag-ftt-en-pminnelse-men-inte-den-ursprungliga-fakturan\"><p>En vanlig orsak kan vara att din e-post har ett antivirusprogram eller skr\u00e4ppostfilter som kan orsaka problem med leveransen av fakturan via e-post.<\/p>\n<p>V\u00e5ra fakturor skickas via e-post som en PDF-bilaga, och de n\u00e4mnda skyddsfunktionerna \u00e4r s\u00e4rskilt k\u00e4nsliga f\u00f6r bilagor. P\u00e5minnelser skickas d\u00e4remot utan bilaga, vilket g\u00f6r att de l\u00e4ttare passerar genom skydden. <\/p>\n<p>Om problemen forts\u00e4tter, v\u00e4nligen kontakta oss.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d39b872 e-flex e-con-boxed e-con e-parent\" data-id=\"d39b872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-476cd7e e-con-full e-flex e-con e-child\" data-id=\"476cd7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-89c4a23 e-con-full e-flex e-con e-child\" data-id=\"89c4a23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c3f9e elementor-widget elementor-widget-heading\" data-id=\"f7c3f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kontakta oss<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c071b elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"a1c071b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;N\\u00e4sta&quot;,&quot;step_previous_label&quot;:&quot;F\\u00f6reg\\u00e5ende&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"privat_kundservice\" name=\"Privat Kundservice\" aria-label=\"Privat Kundservice\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"12603\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a1c071b\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Bahnhof\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNamn\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Namn\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-ssn elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ssn\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tKund- eller organisationsnummer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[ssn]\" id=\"form-field-ssn\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Kundnummer\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-post\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-post\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telefon\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Endast siffror och telefontecken (#, -, *, etc) accepteras.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-categoryftg elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-categoryftg\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tHur kan vi hj\u00e4lpa dig?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[categoryftg]\" id=\"form-field-categoryftg\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Hur kan vi hj\u00e4lpa till?<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"formular.teknisksupport@bahnhof.fi\">Teknisk support<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"formular.orderfragor@bahnhof.fi\">Best\u00e4llning<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"formular.fakturafragor@bahnhof.fi\">Teknisk support<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"formular.ovrigt@bahnhof.fi\">\u00d6vrigt<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-arendenrftg elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-arendenrftg\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tHar du en p\u00e5g\u00e5ende felanm\u00e4lan?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[arendenrftg]\" id=\"form-field-arendenrftg\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ange ditt \u00e4rendenummer\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Endast siffror och telefontecken (#, -, *, etc) accepteras.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-orderidftg elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-orderidftg\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tHar du lagt en best\u00e4llning?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[orderidftg]\" id=\"form-field-orderidftg\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ange ditt ordernummer.\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Endast siffror och telefontecken (#, -, *, etc) accepteras.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-fakturanrftg elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fakturanrftg\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tG\u00e4ller din fr\u00e5ga en faktura?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[fakturanrftg]\" id=\"form-field-fakturanrftg\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ange ditt fakturanummer.\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Endast siffror och telefontecken (#, -, *, etc) accepteras.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBeskriv ditt \u00e4rende\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Meddelande\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Skicka<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8aff1fb e-con-full e-flex e-con e-child\" data-id=\"8aff1fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d2adb elementor-widget elementor-widget-image\" data-id=\"f3d2adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1112\" height=\"1473\" src=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/02\/support-dog.png\" class=\"attachment-full size-full wp-image-12263\" alt=\"Support Dog\" srcset=\"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/02\/support-dog.png 1112w, https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/02\/support-dog-226x300.png 226w, https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/02\/support-dog-773x1024.png 773w, https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/02\/support-dog-768x1017.png 768w\" sizes=\"(max-width: 1112px) 100vw, 1112px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d650995 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d650995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:0942455555\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">09 424 55 555<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e2e64 elementor-widget elementor-widget-text-editor\" data-id=\"40e2e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00d6ppet vardagar kl. 09:00\u201318:00<\/p><p><strong>Avvikande \u00f6ppettider i maj:<\/strong><\/p><p>V\u00e5r kundtj\u00e4nst har st\u00e4ngt p\u00e5 valborgsdagen den 1 maj 2026 samt p\u00e5 Kristi himmelsf\u00e4rds dag den 14 maj 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be9e6d elementor-widget elementor-widget-html\" data-id=\"8be9e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>let showThisFieldIf = {\r\n    arendenrftg: {\r\n        categoryftg: [1],\r\n    },\r\n    orderidftg: {\r\n        categoryftg: [2],\r\n    },\r\n    fakturanrftg: {\r\n        categoryftg: [3],\r\n    },\r\n}\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\nfunction testLogic() {\r\nfor (const [conditionalInputID, condition] of Object.entries(showThisFieldIf)) {\r\nlet conditionalInput = setInputsElemArray(conditionalInputID);\r\nlet match = true;\r\nfor (const [conditionID, conditionValues] of Object.entries(condition)) {\r\nlet inputs = setInputsElemArray(conditionID);\r\nlet selectedInputs = [];\r\ninputs.forEach((input, i) => { if (input.checked) { selectedInputs.push(i); } });\r\nif (inputs[0].tagName == 'SELECT') {\r\nselectedInputs.push(inputs[0].selectedIndex);\r\n}\r\nlet adjustedConditionValues = conditionValues.map(e => e - 1);\r\nif (!(adjustedConditionValues.every(condition => selectedInputs.indexOf(condition) > -1))) {\r\nmatch = false;\r\n}\r\n};\r\nif (match) {\r\nconditionalInput.forEach(e => e.closest('.elementor-field-group').style.display = \"block\")\r\n} else {\r\nconditionalInput.forEach(e => e.closest('.elementor-field-group').style.display = \"none\")\r\n}\r\n}\r\n}\r\ntestLogic();\r\n\r\n\/* Add event listeners *\/\r\nfor (const [conditionalInputID, condition] of Object.entries(showThisFieldIf)) {\r\nfor (const [conditionID, conditionValues] of Object.entries(condition)) {\r\nlet inputs = setInputsElemArray(conditionID);\r\ninputs.forEach(input => {\r\ninput.addEventListener('input', function () {\r\ntestLogic();\r\n})\r\n})\r\n}\r\n}\r\n\r\nfunction setInputsElemArray(ID) {\r\nlet selectors = `[name=\"form_fields[${ID}]\"]`;\r\nlet inputs = Array.from(document.querySelectorAll(selectors));\r\nif (!inputs.length) {\r\nselectors = `[name=\"form_fields[${ID}][]\"]`;\r\ninputs = Array.from(document.querySelectorAll(selectors));\r\n}\r\nreturn inputs;\r\n}\r\n});\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Beh\u00f6ver du hj\u00e4lp med ditt bredband? Driftinfo Bredband WiFi Kontakt Bredband Kom ig\u00e5ng med ditt bredband Zyxel EE3301 Installationsguide Zyxel EE5301 Installationsguide Vilken hastighet ska jag v\u00e4lja? 10\u2013100 Mbit\/s: F\u00f6r grundl\u00e4ggande anv\u00e4ndning. Du kan surfa p\u00e5 webben, skicka e-post, betala r\u00e4kningar och titta p\u00e5 enstaka videor. 100-500 Mbit\/s: Suoratoistat usein HD-sis\u00e4lt\u00f6\u00e4 usemmilla laitteilla ja haluat [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":500,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12603","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundservice - Bahnhof<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundservice - Bahnhof\" \/>\n<meta property=\"og:description\" content=\"Beh\u00f6ver du hj\u00e4lp med ditt bredband? Driftinfo Bredband WiFi Kontakt Bredband Kom ig\u00e5ng med ditt bredband Zyxel EE3301 Installationsguide Zyxel EE5301 Installationsguide Vilken hastighet ska jag v\u00e4lja? 10\u2013100 Mbit\/s: F\u00f6r grundl\u00e4ggande anv\u00e4ndning. Du kan surfa p\u00e5 webben, skicka e-post, betala r\u00e4kningar och titta p\u00e5 enstaka videor. 100-500 Mbit\/s: Suoratoistat usein HD-sis\u00e4lt\u00f6\u00e4 usemmilla laitteilla ja haluat [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Bahnhof\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T10:37:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/\",\"url\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/\",\"name\":\"Kundservice - Bahnhof\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/bahnhof.fi\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/maintenance-icon.svg\",\"datePublished\":\"2025-03-03T14:48:21+00:00\",\"dateModified\":\"2026-04-28T10:37:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/bahnhof.fi\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/maintenance-icon.svg\",\"contentUrl\":\"https:\\\/\\\/bahnhof.fi\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/maintenance-icon.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/sv\\\/yksityisille\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\\\/\\\/bahnhof.fi\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bahnhof &#8211; Internet med sekretess\",\"item\":\"https:\\\/\\\/bahnhof.fi\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Kundservice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#website\",\"url\":\"https:\\\/\\\/bahnhof.fi\\\/\",\"name\":\"Bahnhof\",\"description\":\" Internet med sekretess\",\"publisher\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bahnhof.fi\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#organization\",\"name\":\"Bahnhof\",\"url\":\"https:\\\/\\\/bahnhof.fi\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bahnhof.fi\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/01_BL_OR_Bahnhof_RGB.svg\",\"contentUrl\":\"https:\\\/\\\/bahnhof.fi\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/01_BL_OR_Bahnhof_RGB.svg\",\"caption\":\"Bahnhof\"},\"image\":{\"@id\":\"https:\\\/\\\/bahnhof.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kundservice - Bahnhof","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/","og_locale":"sv_SE","og_type":"article","og_title":"Kundservice - Bahnhof","og_description":"Beh\u00f6ver du hj\u00e4lp med ditt bredband? Driftinfo Bredband WiFi Kontakt Bredband Kom ig\u00e5ng med ditt bredband Zyxel EE3301 Installationsguide Zyxel EE5301 Installationsguide Vilken hastighet ska jag v\u00e4lja? 10\u2013100 Mbit\/s: F\u00f6r grundl\u00e4ggande anv\u00e4ndning. Du kan surfa p\u00e5 webben, skicka e-post, betala r\u00e4kningar och titta p\u00e5 enstaka videor. 100-500 Mbit\/s: Suoratoistat usein HD-sis\u00e4lt\u00f6\u00e4 usemmilla laitteilla ja haluat [&hellip;]","og_url":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/","og_site_name":"Bahnhof","article_modified_time":"2026-04-28T10:37:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Ber\u00e4knad l\u00e4stid":"10 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/","url":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/","name":"Kundservice - Bahnhof","isPartOf":{"@id":"https:\/\/bahnhof.fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/#primaryimage"},"image":{"@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/#primaryimage"},"thumbnailUrl":"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/maintenance-icon.svg","datePublished":"2025-03-03T14:48:21+00:00","dateModified":"2026-04-28T10:37:14+00:00","breadcrumb":{"@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/#primaryimage","url":"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/maintenance-icon.svg","contentUrl":"https:\/\/bahnhof.fi\/wp-content\/uploads\/2025\/03\/maintenance-icon.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/bahnhof.fi\/sv\/yksityisille\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hem","item":"https:\/\/bahnhof.fi\/"},{"@type":"ListItem","position":2,"name":"Bahnhof &#8211; Internet med sekretess","item":"https:\/\/bahnhof.fi\/"},{"@type":"ListItem","position":3,"name":"Kundservice"}]},{"@type":"WebSite","@id":"https:\/\/bahnhof.fi\/#website","url":"https:\/\/bahnhof.fi\/","name":"Bahnhof","description":" Internet med sekretess","publisher":{"@id":"https:\/\/bahnhof.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bahnhof.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/bahnhof.fi\/#organization","name":"Bahnhof","url":"https:\/\/bahnhof.fi\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/bahnhof.fi\/#\/schema\/logo\/image\/","url":"https:\/\/bahnhof.fi\/wp-content\/uploads\/2022\/10\/01_BL_OR_Bahnhof_RGB.svg","contentUrl":"https:\/\/bahnhof.fi\/wp-content\/uploads\/2022\/10\/01_BL_OR_Bahnhof_RGB.svg","caption":"Bahnhof"},"image":{"@id":"https:\/\/bahnhof.fi\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/pages\/12603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/comments?post=12603"}],"version-history":[{"count":4,"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/pages\/12603\/revisions"}],"predecessor-version":[{"id":14763,"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/pages\/12603\/revisions\/14763"}],"up":[{"embeddable":true,"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/pages\/500"}],"wp:attachment":[{"href":"https:\/\/bahnhof.fi\/sv\/wp-json\/wp\/v2\/media?parent=12603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}